Small businesses can benefit from using an answering service for their phone calls. It can help them screen calls, take messages, and even book appointments for their customers or clients. It is a cost-effective way for them to increase customer service and provide top-notch support.
It is important to find an answering service for small business that suits the needs of each client. For example, some callers may have sensitive information that requires a professional and careful manner to handle. This is why it is important to find an answering service that allows clients to create their own scripts that their agents can follow to address specific questions and concerns. It is also a good idea to find an answering service that offers a comprehensive online platform to monitor real time call information and access invoices.
MAP Communications is one of the best answering services for small business, and their live receptionists are ready to handle your phone calls around-the-clock. They offer flexible plans that are designed to meet the demands of your company’s busy season, or any other type of unexpected call volume. This allows you to save money on hiring additional team members, and only pay for the calls that they actually answer.
Another option is Ruby, an answering service for small business that provides a personalized virtual receptionist to greet callers and provide assistance. The service also features a call patching feature that can connect callers directly with your employees and departments. It also offers custom scripts and an easy-to-use client portal. The service is available on the web and mobile apps, and its plans start at $50 a month. answering service for small business